JUJIEndless repetitive questions
Order status, tracking links, delivery times, and product questions keep coming back.
YOUR CUSTOMERS. OUR PRIORITY.
Customer service,
handled.
We manage your e-commerce customer service, from everyday questions to complex order issues. Human support, AI, and automation — so you can focus on growth.
Built for growing e-commerce brands.
YOUR INBOX. IN GOOD HANDS.An inside look at JUJI
Inbox 12
All conversationsAssigned
SL
Sophie L.2m
Where is my order?Hi! I ordered a few days ago and…
Shipping & deliveryMV
Max V.8m
A question about sizingWould you recommend a medium…
Customer questionEK
Emma K.12m
Return requestThanks for getting back to me!
Returns & refundsJB
James B.18m
Update my delivery addressI noticed a typo in my address…
Customer question Every conversation has a next step.
Where is my order?Shipping & delivery
SLSophie L.Today, 10:42
Order #1048 found·In transit
AI-assisted responseReady for review
Hi Sophie! I've checked your order and it's on its way. Your package is in transit with the carrier. Here's your tracking link so you can follow its progress.
Order verified Brand voice matched
JReviewed by your JUJI team
LESS INBOX. MORE BUSINESS.
Your business is growing.
Your inbox is growing with it.
More orders mean more questions, returns, delivery issues, and refunds. Before long, customer service takes time away from the things that actually grow your business.
Returns and refund requests
Every request needs to be checked, processed, and communicated correctly.
Less time to grow
Instead of marketing, products, and strategy, your team spends hours in the inbox.
MEET YOUR NEW SUPPORT PARTNER
Your customer service.
Our responsibility.
JUJI takes ownership of your day-to-day customer service operation. We handle incoming requests, follow your policies, resolve issues, and continuously improve the process.
- We manage your incoming customer conversations.
- We handle order issues, returns, refunds, and delivery questions.
- We follow your brand voice and customer service policies.
- We escalate complex or sensitive cases when judgment is needed.
- We identify repetitive tasks that can be automated.
- We improve your processes as your business grows.
JUJI. Your support, covered
Incoming conversationsOrganized. Assigned. In good hands.
Your people behind the inboxHuman care, in your brand voice.
A smarter operationAI and automation, where it makes sense.
You don't need another tool to manage.
You need a team that gets it done.
You need a team that gets it done.
WHAT WE HANDLE
From the first question
to the final resolution.
Real customer questions. Real ownership. Support shaped around your agreed scope.
01
Order Issues
We investigate missing orders, incorrect items, damaged products, and other order-related problems.
02
Shipping & Delivery
We handle tracking questions, delivery delays, and packages marked as delivered but not received.
03
Returns & Refunds
We manage return requests, refund questions, and the steps to resolve them according to your policies.
04
Product Questions
We answer common questions about products, sizing, availability, specifications, and delivery.
05
Complaints & Escalations
We handle unhappy customers professionally and escalate sensitive or unusual cases when necessary.
06
Customer Support Operations
We organize support workflows, improve internal processes, and find opportunities to reduce repetitive work.
HOW IT WORKS
Simple on your side.
Structured behind the scenes.
We learn your business
We learn how your webshop works, understand your policies, connect the necessary tools, and document how customer issues should be handled.
We take over the inbox
We manage the agreed customer service channels, resolve everyday issues, and escalate cases that require your input.
We make it smarter
We analyze repetitive questions, improve workflows, and introduce AI and automation where they are reliable and useful.
The goal is not to add more software to your business.
It's to remove work from your plate.
SMARTER SUPPORT. HUMAN AT HEART.
Human judgment.
AI efficiency.
We don't automate everything just because we can. We automate the repetitive work and keep human oversight where it matters.
A connected support workflow
Customer messageA question reaches your inbox
Issue identificationUnderstand and categorize the request
Order & tracking informationRetrieve the relevant details
Policy checkFollow your rules and brand voice
ResponseRoutine & reliable
Human escalationCare & judgment
AI handles repetitive work
Routine questions, information retrieval, categorization, and suitable standard responses can be assisted or automated when the workflow allows it.
People handle the exceptions
Unusual situations, sensitive complaints, unclear policies, and decisions requiring judgment can be escalated to a human.
Every improvement builds on the last
As we learn your business, we identify recurring issues and improve the workflows that handle them.
Automation levels depend on your systems, ticket types, policies, and the complexity of your operation.
CONNECTED, NOT COMPLICATED
Works with the tools you already use.
JUJI connects your existing e-commerce and customer service systems to create a more organized, efficient support operation.
shopify
gGorgias
Email
Order tracking
Returns tools
Automation
We assess your current setup before recommending the right integrations.
BUILT FOR YOUR NEXT CHAPTER
Designed for e-commerce brands
ready for the next stage.
JUJI is built for online businesses that have outgrown handling every customer question themselves, but don't want customer service to become a growing internal burden.
Growing D2C brands
For brands with increasing order volumes and a growing number of customer conversations.
Lean e-commerce teams
For founders and teams who want to stay focused without hiring a large support department.
Multi-channel webshops
For businesses managing customer conversations across multiple channels or stores.
A strong fit for brands with recurring support volume, established processes, and a willingness to improve.
WHY JUJI
More than outsourcing.
A better way to run customer service.
Managed, not just advised
We help run the actual operation, not just recommend software.
Built to improve
We document recurring issues and continuously look for better workflows.
AI where it makes sense
We use automation to reduce repetitive work without sacrificing customer experience.
One clear point of contact
You work with a partner responsible for the agreed customer service operation.
A SETUP THAT FITS
Built around your
support operation.
Every webshop has a different volume of orders, customer questions, and operational complexity. We create a setup that fits your business and the support you need.
01
Understand your current support volume.
02
Map your processes and existing tools.
03
Recommend a suitable monthly service and onboarding scope.
Onboarding and monthly service fees depend on your agreed scope. No one-size-fits-all package.
A FEW MORE THINGS
Good questions.
Clear answers.
GROW YOUR BUSINESS. NOT YOUR INBOX.
Your customers deserve great service.
You deserve your time back.
Let's build a customer service operation that supports your growth instead of slowing it down.
Book an Intro Call No pressure. Just a conversation about your current setup and where we can help.LET’S TALK
Your next chapter.
Less inbox.
Tell us about your webshop and what's taking up your time. Let's explore what a better support operation could look like.
No pressure. Just a conversation about your current setup and where we can help.